Terms and Conditions HEART MEDIA PTY LTD

1. Acceptance of Terms

By checking the box which states "I AGREE TO THESE TERMS AND CONDITIONS," you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

2. Payment Terms

a. Payment Method: All payments for our services must be made via direct debit.

b. Payment Schedule: Clients are required to make payments on the same day weekly.

c. Service Suspension: In the event that a payment is not received within 7 days of the invoice date, HEART MEDIA PTY LTD reserves the right to suspend all services until payment is received.

d. Commencement of Work: HEART MEDIA PTY LTD will commence work on a project or campaign only after receiving the initial payment.

3. Termination of Services

a. Client Initiated Termination: If the client wishes to terminate our services, it must be communicated as soon as possible in writing. HEART MEDIA PTY LTD will make commercially reasonable efforts to accommodate the client's request for termination.

b. No Refund for Services Rendered: Clients are responsible for payment for any services that have already been rendered or are in progress at the time of termination. HEART MEDIA PTY LTD does not provide refunds for services that have been delivered or are in the process of being delivered.

c. If the Client wishes to terminate the services provided by Heart Media, a minimum notice period of thirty (30) days is required. This notice period allows Heart Media to forward plan our work and ensure a smooth transition. During this grace period, the Client will continue to receive the same level of service and quality expected from Heart Media.

d. The Client must provide written notice of termination via email or certified mail to the designated contact at Heart Media. The termination notice should include the intended last date of service, which must be at least thirty (30) days from the date the notice is received by Heart Media.

e. During the thirty (30) day notice period, Heart Media will fulfil all ongoing commitments and ensure that all planned services are executed to the highest standard. The Client is responsible for any charges incurred for services rendered during this period.

f. In the event that the Client fails to provide the required thirty (30) days notice, Heart Media reserves the right to charge the Client for the equivalent service fees that would have been incurred during the notice period.

4. Intellectual Property

a. Ownership: Any intellectual property created by HEART MEDIA PTY LTD in the course of providing services, including but not limited to graphics, designs, and content, shall remain the property of the client.

b. Client's Intellectual Property: Any intellectual property provided by the client for use in services, such as logos or branding materials, shall remain the property of the client.

5. Confidentiality

HEART MEDIA PTY LTD and the client agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement.

6. Liability

HEART MEDIA PTY LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the fees paid for the services.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the state of Victoria, Australia.

8. Modification of Terms

HEART MEDIA PTY LTD reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes in writing.

By checking the box which says "I AGREE TO THESE TERMS AND CONDITIONS," you acknowledge that you have read, understood, and agree to these terms and conditions.

For inquiries or concerns, please contact us at info@heartmedia.com.au

Last updated: [01/05/2025]